Key ideas, frameworks, and advice for Customer Success leaders in ~5 minutes. Presented by 'nuffsaid.
Here’s part 2 of our debate with Dave Jackson, CCO at DeepCrawl and CEO of TheCustomer.Co, on the pros and cons of assigning “ownership” within companies. Chris and Dave cover: how CEOs can be thoughtful about breaking down silos, the viability of company-wide commission plans, and more.
A good relationship coverage strategy has three parts: define the roles CSMs need to build in account, measure relationship "strength" with each role, and set relationship coverage expectations with the team. Here's Chris Hicken on how to do all three.